Indeed, nearly half of consumers reach out to companies via live chat.Įven if your organization doesn't believe in adding chat to its website, your customers will expect you to eventually. Whether we like it or not, live chat is becoming a standard support channel in customer service. With a live chat app, you can achieve the following feats: 1. To not offer it is to brush off the needs of a significant segment of your customer base. The fact is that more and more people are reaching out via this channel because it removes common points of friction such as wait times and agent unavailability. A live chat app can help you set your business apart by helping you provide best-in-class customer support.īut that’s not the only reason why you should use it. The advantages of using live chat can’t be understated. Why Use Live Chat Apps for Customer Service and Support? There are many reasons to add a live chat software to your website, so it's important to understand the different benefits it can provide for your business. Many companies are realizing the potential benefits that live chat can add to their customer experience as well as the advantages it creates for customer service and support teams. In fact, nearly one in three companies added live chat to their websites in the last year alone. Live chat is quickly gaining ground as a fundamental component for providing omni-channel customer service and support. Usually part of a help desk package, live chat apps allow you to quickly respond to customer inquiries through your website.

A live chat app is a customer service tool that allows you to chat with customers in real-time.

Dropbox customer service live chat